A message from Tony

When Kamarudin and I started AirAsia nearly 20 years ago, we had a dream of allowing everyone the opportunity to fly. Sadly, that opportunity has now been taken away from us for now.  It’s an uncertain time. Never could I have imagined it, no one could have predicted it and yet everyone has been touched by it. So I want to be open and transparent with you in this time of uncertainty. There’s no denying that our industry has been hit hard, and we are no exception. This is possibly the biggest challenge we have ever had to face. We have no revenue coming in, 96% of our fleet is grounded and we still have significant ongoing financial commitments such as fuel suppliers and leasing agents.  We are doing everything possible to reduce costs during this time so we can come back fighting as fast as possible and continue to be the world’s best low cost carrier, enabling everyone the ability to fly with our great value and service.  We are one of the few airlines world over who has kept all of our staff on. AirAsia is a family and there are tens of thousands of Allstars who depend on the business for their livelihoods and the wellbeing of their own families. Kamarudin and I will not be taking a salary during this period and Allstars from across the business have accepted temporary pay reductions of anywhere between 15-75%, depending on seniority, to share the impact this is having on our business. I thank them for their sacrifice and in keeping the big picture in mind as we navigate this together. In spite of all these challenges, I want to assure you that AirAsia is strong and remains firmly focused on the future and serving you, our guests. I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected. Like all airlines, AirAsia had no choice but to cancel a large number of flights due to government restrictions in an effort to contain the spread of COVID-19.  I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over. While we strongly encourage you to accept the credit which is instant and comes with a 365-day validity and allows you to change your flight date for an unlimited number of times, we do accept requests for refund on a case by case basis. However, due to the overwhelming number of requests that we have received, it may take a long process of between 12 to 16 weeks. I also want to acknowledge the comments I’ve seen about our virtual Allstar AVA. Please know that we take your feedback seriously and my team is making improvements to the system daily. Currently, our team and AVA are handling 10 times the normal volume of queries, which is now at about half a million guests on a daily basis.  We are working tirelessly, around the clock, to provide assistance to each and every one of you. We’ve mobilised additional support to our customer happiness team, including 1,800 Allstars from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7.  We’ve never had a time like this before and we are doing our best. We are not always perfect but we strive to do all we can for our people and our customers at all times. This is unprecedented but it is also temporary and we will be back, stronger than before, repainting the skies red and making sure everyone can fly again. Until then… Stay home. Be safe. And look to the future. #InThisTogether Lots of love, Tony

Getaway 2020 ~ Pulau Belitung - Day 01 & 02 (12-15/01/2020)

Assalamualaikum...

Posting pertama di Tahun 2020. Kalau tak disebabkan travel ni, memang tak ber update rasanya blog ni. Mau lagi bersawang-sawang. Tapi mengenangkan ini destinasi yang pertama kali jejak. Harus di postinglah di blog. Sebagai rujukan akan datang.

Trip tanpa sengaja. Sebab bila AA bukak route ke Tg Pandan. Cari geng kt FB. Tak sangka menjadi jugak pergi. Alhamdulillah, Allah bagi ruang & peluang untuk bermusafir.

Terima kasik Kak Rina Rahman yang kenal di group BBM di FB menjadi ketua trip ini. Best. Dapat kenal kawan baru..

Layan gambar sahajalah, walau sebenarnya byk dh update kt FB.

DAY 01

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DAY 02

To be continue...................

Hari Sukan Tadika Taska Delima Ilmu

Salam semua..

Terasa pantas rasanya masa pergi meninggalkan diri ini insan yang lemah. Sejak berumur 3 bulan Fattah ditempatkan di TTDI, dan hari ini merupakan sukan terakhir dia di situ kerana tahun ini dia sudah memasuki 6 tahun. Allahuakbar, mama cry dik.. Mama sebak sebab my kintang kintung dah besar...huhuh

Ku abadikan sedikit memori buat kemudian hari untuk beliau di Hari Sukan 2019

Semoga Fattah sentiasa gembira dan menikmati hari-hari yang indah ketika berada di tadika kerana tahun ini adalah tahun terakhir buat dirinya. Terima kasih tidak terhingga buat semua warga TTDI Seksyen U5. Anda semua hebat!

Afiah Nabihah Sudah 12 tahun...

Assalamualaikum semua..

14/4/2019 maka genaplah anak sulung ku Afiah Nabihah genap 12 tahun. Pantas masa berlalu. Masih terasa baru melahirkan beliau kini sudah dipenghujung sekolah rendah.

Tiada apa yang mampu ku ucapkan selain rasa tunduk dan syukur atas nikmat pinjaman yang Maha Esa berikan ini. Tiap detik dan nafas tiada henti mendoakan kesejahteraan buatnya

Selamat Hari Lahir yang ke 12 tahun Kakak!

Salam Sayang,

Abah, Mama, Abg Ngah & Adik Fattah

Getaway 2019 ~ Tanah Abang, Thamrin City Central Jakarta

Salam semua...

Alhamdulillah, trip tahunan berjalan lancar. Untuk sekian kalinya kami pergi 3 hari 2 malam (14-16/3/2019). Trip yang pada asalnya 26 orang menjadi 20 orang sahaja. Biasalah bila book in advance, keberangkalian yang tak dapat join tu tetap ada. Walau apa pun kami tetap happy. Trip berjalan lancar. Pergi sebagai jutawan, pulang dengan kegembiraan dan kepuasan.

Insyallah, tahun depan menyusul lagi. Ada ahli lama insyllah mungkin akan bertambah ahli lagi. Moga Allah beri ruang dan peluang untuk bawa kawan-kawan ke Tanah Abang lagi. Just our time untuk seronok-seronok. Dah penat kerja kita reward diri dengan benda yang kita suka. Apa pun terima kasih pada suami masing-masing yang beri kebenaran dan paling utama kepak Pak Tony yang sentiasa beri good price untuk kami terbang :)

Layan gambar jelah. Gambar memang banyak. Tapi ini sahaja yang di upload sebagai kenangan dalam blog.

sekian..untuk kali ini.. Jumpa lagi nanti. Insyallah..