A message from Tony

When Kamarudin and I started AirAsia nearly 20 years ago, we had a dream of allowing everyone the opportunity to fly. Sadly, that opportunity has now been taken away from us for now.  It’s an uncertain time. Never could I have imagined it, no one could have predicted it and yet everyone has been touched by it. So I want to be open and transparent with you in this time of uncertainty. There’s no denying that our industry has been hit hard, and we are no exception. This is possibly the biggest challenge we have ever had to face. We have no revenue coming in, 96% of our fleet is grounded and we still have significant ongoing financial commitments such as fuel suppliers and leasing agents.  We are doing everything possible to reduce costs during this time so we can come back fighting as fast as possible and continue to be the world’s best low cost carrier, enabling everyone the ability to fly with our great value and service.  We are one of the few airlines world over who has kept all of our staff on. AirAsia is a family and there are tens of thousands of Allstars who depend on the business for their livelihoods and the wellbeing of their own families. Kamarudin and I will not be taking a salary during this period and Allstars from across the business have accepted temporary pay reductions of anywhere between 15-75%, depending on seniority, to share the impact this is having on our business. I thank them for their sacrifice and in keeping the big picture in mind as we navigate this together. In spite of all these challenges, I want to assure you that AirAsia is strong and remains firmly focused on the future and serving you, our guests. I also want to express my heartfelt thanks and appreciation to all of you for your loyalty to AirAsia and I hope that you and your loved ones are healthy and well throughout this trying time. I’m truly sorry that many of your travel plans have been affected. Like all airlines, AirAsia had no choice but to cancel a large number of flights due to government restrictions in an effort to contain the spread of COVID-19.  I know many of you have expressed frustration with not receiving a refund for your flights but I encourage you to accept a credit as a good alternative. More than 80 percent of you have accepted our credit offer and we truly appreciate this. Please know that our policy is in line with many operators in the travel industry and reflects our focus on coming out the other side of this difficult period and flying with you again as soon as possible. We have ensured that we adhere to all regulations and requirements of respective governments and consumer authorities and believe this is the best solution. You are among the over 600 million guests who have flown AirAsia and can’t wait to fly with you again once this is over. While we strongly encourage you to accept the credit which is instant and comes with a 365-day validity and allows you to change your flight date for an unlimited number of times, we do accept requests for refund on a case by case basis. However, due to the overwhelming number of requests that we have received, it may take a long process of between 12 to 16 weeks. I also want to acknowledge the comments I’ve seen about our virtual Allstar AVA. Please know that we take your feedback seriously and my team is making improvements to the system daily. Currently, our team and AVA are handling 10 times the normal volume of queries, which is now at about half a million guests on a daily basis.  We are working tirelessly, around the clock, to provide assistance to each and every one of you. We’ve mobilised additional support to our customer happiness team, including 1,800 Allstars from other functions, who have rolled up their sleeves and volunteered to help, so more live agents are available to assist you via our LiveChat, Facebook Messenger, Twitter & WeChat 24/7.  We’ve never had a time like this before and we are doing our best. We are not always perfect but we strive to do all we can for our people and our customers at all times. This is unprecedented but it is also temporary and we will be back, stronger than before, repainting the skies red and making sure everyone can fly again. Until then… Stay home. Be safe. And look to the future. #InThisTogether Lots of love, Tony

Getaway 2020 ~ Pulau Belitung - Day 01 & 02 (12-15/01/2020)

Assalamualaikum...

Posting pertama di Tahun 2020. Kalau tak disebabkan travel ni, memang tak ber update rasanya blog ni. Mau lagi bersawang-sawang. Tapi mengenangkan ini destinasi yang pertama kali jejak. Harus di postinglah di blog. Sebagai rujukan akan datang.

Trip tanpa sengaja. Sebab bila AA bukak route ke Tg Pandan. Cari geng kt FB. Tak sangka menjadi jugak pergi. Alhamdulillah, Allah bagi ruang & peluang untuk bermusafir.

Terima kasik Kak Rina Rahman yang kenal di group BBM di FB menjadi ketua trip ini. Best. Dapat kenal kawan baru..

Layan gambar sahajalah, walau sebenarnya byk dh update kt FB.

DAY 01

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DAY 02

To be continue...................

Getaway 2019 ~ Sabang - Banda Aceh - Part 5

Salam semua...

Bersambung lagi kisah kami di bumi Aceh. Ni last part. Ada sikit je lagi nak update. Flight kami pukul 5ptg. Jadi lepas cek in hotel sempatlah nak merayap dulu jalan-jalan kan..

Jadi supir kami bawak lagi pusing-pusing Banda Aceh. Pergi ke tempat yang kami tak sempat pegi hari sebelumnya.

Monumen PLTD Apung. Kapal yang berat kira-kira 2600 ton telah bergerak dari Pelabuhan Ule Lheu ke Desa Punge Blang Cut, Kecamatan Jaya Baru

Melihat video tsunami dalam kapal PLTD

Seterusnya kami bergerak ke Masjid Rahmatullah. Masjid yang berdiri kukuh walaupun kawasan sekitar hancur teruk umpama padang jarak padang terkukur. Masjid itu kini sudah tersergam indah. Menurut supir masjid dan kawasan kampung di bina semula oleh Kerajaan Turki. Sebab itulah digelar Kampung Turki. Boleh dikatakan setiap rumah ada bendera Turki termasuk masjid.

Kami sempat juga mengenal sejarah Aceh iaitu singgah di Rumah Cut Nyak Dien. Disitu ada tercatatnya kisah pahlawan-pahlawan Aceh yang melawan penjajah. Nice house. Very classic. Kalau tak musafir macam ni tak kan tau sejarah negara orang kan..

Habis dah pusing-pusing Aceh. Walau pun banyak tempat tak cover sebab kesuntukkan masa. Apa-apa pun syukur, puas hati jugak lah trip nih. 

Finally kami pergi makan ke Wong Solo lepas tu ke pasar mencari ole-ole sedikit & ke Kupi Brownies Atjeh.

Puas hati makan kt Wong Solo. Sedap! 5 bintang

Wajib pergi kalau ke Aceh. Jarang orang Malaysia di bawak ke sini. Syukur, supir kami bawak. Ramai orang Malaysia beli bingka, tapi saya tak gemar sangat. Anak-anak suka brownies

Cukup sudah percutian 3 hari 2 malam kami.. Masa untuk pulang. Insyallah, ketemu lagi ya Banda Aceh. Moga ada rezeki untuk tiba lagi. Kalau ditakdirkan tiba, nak cover seluruh Sabang sekali lagi & Aceh Jaya pula. Insyallah. May Allah bless us.

Terima kasih bro Muchsin as tourist guide di Banda Aceh dan Herman di Sabang. Who those yang nak guna perkhidmatan mereka feel free to contact them +6281263979828. Whatsapp je nombor tu. Segera muchsin reply. Mudah sangat berurusan. Layanan sangat memuaskan hati. Easy going. Diorang ikut je ckp kami, janji kami selesa...ahahhaa

Apa pun see you next time Aceh.. daaaaa

Dah tiba di airpot. Masa untuk berlepas...

Getaway 2019 ~ Sabang - Banda Aceh - Part 4

Salam semua...

Bersambung lagi. Hari ke 2 di bumi Aceh. 

Tak boleh berlama-lama di Sabang. Lepas breakfast je kena cepat-cepat menuju ke pelabuhan sebab ferry ke Banda Acheh pukul 8am. Selamat tinggal Sabang. Walau pun banyak tempat tak explore. Insyallah. One fine day datang lagi...

Di Sabang kami stay di Nagoya Inn. Hotel selesa. Oklah dengan budget. Lagi pulak bukan lama sangat di hotel. Ini lah Pak Herman. Tourist guide kami di Sabang. Jangan main2 ya.. Ada Sarjana Ekonomi nih...eheheh

Goodbye Sabang 💖

Bermulahlah episode kami menyelusuri Banda Aceh. Menyaksikan sejarah terbesar yang pernah berlaku dahulu. Iaitu Tsunami 2004. Insaf dibuatnya.

Masjid pertama yang kami singgah. Masjid Baiturrahim yang paling hampir dengan Pelabuhan Ule Lhee. Semestinya terjejas teruk semasa berlaku peristiwa besar 2004

Seterusnya Masjid Raya Baiturrahman. Semestinya masjid yang menjadi simbol Banda Aceh. Berada betul-betul di tengah kota Aceh. Cantik sangat. Mirip Masjid Nabawi di Madinah. Tips utk lihat semua payung kembang semua kena datang hari Jumaat. Alhamdullillah, kami merasainya, melihat moment payung terbukak.

Suasana dalam masjid raya Baiturrahman. Alhamdulillah, berpeluang utk solat sunat. 

Ada banyak tempat kami singgah, dan ada yang sekadar lalu sahaja memandangkan hari Jumaat, tourist guide perlu solat Jumaat. Maka ada yang kami pass by sahaja sambil mendengar penerangan beliau. 

Lunch di Rumah Makan Al-Hidayat. Memang tak termakan sebab byk sesgt..

Polis Syariah Aceh. Tangkap kaum lelaki yang tak solat Jumaat. Baguskan..eheheh

Kapal Terapung di rumah

Salah seorang mangsa yang terselamat didalam kapal yang terapung dalam gambar tu. Beliau telah menceritakan detik-detik berlaku. Memang insaf sangat. Hulurkan lah sedikit sumbangan buat beliau..

Muzium Tsunami. Disinilah menyingkap kisah persitiwa besar termasuk nama-nama mangsa

Kubah asjid terbang. Di seret sejauh 2.5km ke kampung ini

sekeliling kubah tu ada sawah padi. Posing pulak kami di sawah padi

Beli roti bakar

Mengopi. Try sanger kopi aceh..

Dinner makan bakso pulak

Settle untuk hari kedua di Banda Aceh.... Next post hari terakhir di Banda Aceh..